Terms and Conditions of Use

1. Acceptance of Terms

1.1 These Terms and Conditions (“Terms”) govern your use of the website located at www.towngardensandcitypets.com (the “Website”).
1.2 By accessing or using the Website, you agree to be bound by these Terms. If you do not accept these Terms, you must not use the Website.

2. Ownership and Intellectual Property

2.1 The Website is owned and operated by Town Gardens & City Pets, 480 Anlaby Road, Hull, HU3 6TA (“we”, “us”, “our”).
2.2 All text, images, graphics, logos, and other content on the Website are the property of Town Gardens & City Pets or its licensors.
2.3 You may not reproduce, distribute, or use any content from the Website without our prior written consent.
2.4 Our logos and trademarks may not be used without express written permission.

3. User Accounts

3.1 User accounts are intended for managing newsletter subscriptions or personal preferences where applicable.
3.2 You must ensure that your account information is accurate and up to date. Passwords must be kept secure.
3.3 Users must be 18 years of age or older, or supervised by a parent or legal guardian.

4. Product Information and Availability

4.1 While we take care to ensure all information on the Website is accurate, errors may occasionally occur.
4.2 Information provided on the Website, including descriptions, availability, and pricing, is for general reference only.
4.3 Access to the Website may be temporarily suspended for maintenance or updates.

5. Vouchers, Promotions, and Discounts

5.1 Any offers or promotions shown on the Website are subject to specific terms and may only be valid in-store.
5.2 Promotions are limited to available stock and may be withdrawn at any time without notice.

6. Acceptable Use and Conduct

6.1 The Website must not be used to post offensive, defamatory, or inappropriate content.
6.2 You must not use the Website for any unlawful purposes or to infringe the rights of others.
6.3 We reserve the right to restrict or remove user access at our discretion.

7. Orders and Purchases

7.1 We do not currently accept orders or process payments through the Website.
7.2 All purchases must be made in person at our retail premises.

8. Payment and Pricing

8.1 Prices displayed on the Website are for reference only and may differ from prices in-store.
8.2 We are not obliged to honour any Website prices in-store unless explicitly stated.

9. Consumer Rights

9.1 These Terms do not affect your statutory rights under UK consumer law.
9.2 For any questions about your rights, please contact us at cservice@towngardensandcitypets.com.

10. Refund Policy

10.1 Refunds and exchanges are governed by our in-store refund policy, which is clearly displayed at the shop counter.
10.2 Customers must refer to the in-store signage or speak with a member of staff for full details.
10.3 No refunds are processed via the Website.

11. Risk and Ownership

11.1 Risk and ownership of any goods purchased transfer to the customer at the point of sale in-store.

12. Limitation of Liability

12.1 Nothing in these Terms shall limit our liability for death or personal injury caused by negligence or for fraud.
12.2 Subject to this, we accept no liability for indirect, incidental, or consequential loss arising out of your use of the Website.
12.3 The Website is for informational use only and not for transactional purposes.

13. Force Majeure

13.1 We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to acts of nature, strikes, pandemics, or other disruptions.

14. Website Information vs In-Store Products

14.1 Prices, product information, and availability shown on the Website apply to online references only and may not reflect in-store conditions.
14.2 Product availability, pricing, and offers in-store may differ and are subject to change without notice.
14.3 No obligation exists to match online details with in-store offers or vice versa.

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By using this Website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated: 01/01/2025