Privacy Policy

1. Introduction

1.1 This Privacy Policy sets out how Town Gardens & City Pets (“we”, “us”, “our”) collects, uses, and protects any personal information you provide when using our website, www.towngardensandcitypets.com (the “Website”).

1.2 We are committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified, it will only be used in accordance with this Privacy Policy.

2. Who We Are

2.1 Town Gardens & City Pets
480 Anlaby Road
Hull
HU3 6TA
Email: cservice@towngardensandcitypets.com

2.2 We are the data controller responsible for your personal data under this Privacy Policy.

3. What We Collect

3.1 We may collect and process the following personal data:

  • Name

  • Email address

  • Preferences related to newsletters or marketing communications

  • Information you provide when contacting us via forms, email or feedback tools

3.2 We do not collect or store payment details via the Website.

4. How We Use Your Information

4.1 We collect personal information for the following purposes:

  • To send email updates and newsletters (only if you have opted in)

  • To respond to enquiries submitted through the Website

  • To monitor and improve our Website content and user experience

  • To comply with legal obligations or where necessary to protect our legal rights

5. Legal Basis for Processing

5.1 We rely on the following lawful bases for processing your data:

  • Your consent (when you opt in to newsletters)

  • Our legitimate interests (e.g. responding to general enquiries)

  • Compliance with legal obligations

6. Newsletter and Email Subscriptions

6.1 If you subscribe to our newsletter or email updates, we will only send marketing communications if you have given explicit consent.

6.2 You may unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.

7. Data Retention

7.1 We retain your personal data only for as long as necessary for the purposes set out in this policy, or to comply with legal obligations.

8. Data Security

8.1 We are committed to keeping your information secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect online.

9. Sharing Your Information

9.1 We do not sell, lease or distribute your personal information to third parties unless we are required by law to do so or have your explicit permission.

9.2 We may use third-party service providers (e.g. email platforms) to help manage communications. These providers are contractually obligated to safeguard your data.

10. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your personal data

  • Withdraw your consent at any time where consent is the basis of processing

  • Object to or restrict processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: info@towngardensandcitypets.com 

11. Cookies

11.1 Our Website may use cookies or similar technologies to enhance your browsing experience. These cookies do not identify you personally.

11.2 You can manage or disable cookies in your browser settings.

12. External Links

12.1 Our Website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any external websites you visit.

13. Changes to This Policy

13.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting.

13.2 We encourage you to review this page regularly to stay informed.

Last updated: 01/01/2025